Sunday, June 4, 2023

How to Continue Quality Customer Service After the Point of Sale

Home Educational How to Continue Quality Customer Service After the Point of Sale

Customer service does not have to end at the checkout counter. Businesses can continue offering quality customer service even after the sale by offering a product guarantee, responding to reviews, and promoting new releases to past customers.

Offer a Product Guarantee

Offer a product guarantee in case something goes wrong or the customer isn’t satisfied. Doing so goes above and beyond the minimum protections for customers, and shows your business’s dedication to your customers’ wellbeing. Offering a product guarantee also makes it easier for customers to buy from you again.

Make sure that your customers are aware of the guarantee. Declare it clearly and obviously. Be specific and be as bold with the terms as you can. Offering a big guarantee may make you nervous that customers will take advantage of it, but the truth is that the percentage of customers who do so normally make up less than one percent of buyers.


Respond to Reviews

Responding to reviews—both positive and negative—can be easy while still making a big impact. Following up with reviewers, even if just to thank them for their review, shows that your business cares about every customer. Responding to negative reviews also shows that your business listens to constructive feedback and works to improve.

89 percent of customers read your responses to reviews. Respond patiently to negative reviews, apologize, and sympathize with their experience. Take responsibility and try to make things right, if you can. When responding to positive reviews, thank the reviewer and reinforce the specific things the customer mentioned. Let the customer know you would love to have them return to your business and mention other products or services you offer.


Promote New Releases

Prioritizing existing customers when promoting new products is a great way to boost customer loyalty. When preparing for a new release, reach out to people who have bought from you before. This act demonstrates that your business values its old customers and that you care. Giving pre-existing customers firsthand access to news about new products and services introduces exclusivity, one of the basics of building customer loyalty. Showing that you value and remember your customers is a surefire way to continue your customer service even after customers’ purchases have been completed, so hold on to the contact info of those who buy.


Don’t stop serving your customers after they’ve completed a purchase. By offering a product guarantee, responding to reviews, and promoting new releases to you pre-existing customers, your business can continue customer service even after the point of sale.

Read this next: How to Protect Your Business in a Dangerous Profession

Related posts:

Was this content helpful?
InPeaks Ideas gives you an awesome opportunity to submit your unique content that are educative, informative, knowledgeable and adding value to the people. You may submit the post using the 'Guest Blog' link. Read the guidelines before submission. Thank you.

Related Blogs

Laravel Framework Unique Key features (Upated)

Each laravel system designer has a fantasy to turn into a specialist in the...

What Age Is Appropriate to Start Teaching Kids Block Coding?

Parents and teachers know it is fitting to start teaching kids block coding early...

4 Ways Travel Has Forever Changed Post-COVID

Getting back to life post-COVID means getting back to your favorite activities. For many...


Please enter your comment!
Please enter your name here

Most Popular

Causes of Chicken Skin Armpits and Ways to Get Rid of Them

Observe how your underarm skin experiences changes whenever you do something to it like plucking, shaving or waxing. Sometimes, it...

Our Family Trip to Nandi Hills, a Misty Paradise!

We started to Nandi Hills, Bangalore from our flat in Malleshwaram at 4:40 am on 20th Nov 2016, Sunday...

The Common Problems in Range Rover Engines and their solution

Well, to be brutally honest, Range Rover has got everything to be called as the “Car of Dreams”. It...

Top 10 Movie Industries in the World

Movies play an important role in shaping the society as well as providing a substantial percentage to the GDP...

Most Vital Aspect Of A Successful Web Design & Why Web Designing With SEO Is Important for Business?

Simply said the planning of your website can either make or break the business you’re trying to deliver. It...

Latest Blogs


30 days: that’s all you need to clear PTE Academic

Are you planning to study abroad? If yes, then you should...

How to Leverage Technology to Exponentially Scale a Business in 2021

We are living in a digital age surrounded by technology. If...

The 5 Health Advantages of Clove

Numerous positive traits of clove exist. Anti-incendiary, blood-purifying, and anti-malignant growth...

8 tips to take high quality digital print photos

Whether you consider yourself an amateur photographer, or you just want...