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How Technology is Taking a Front Seat in the FMCG and Retail Industry – Post COVID-19?

HomeTechnologyHow Technology is Taking a Front Seat in the FMCG and Retail...

The future of shopping is fascinating and dubious. We see stores acting more like sites and sites acting like stores.

Huge changes in the retail and FMCG business had just begun before the COVID-19 emergency even arose. For example, Amazon Go Grocery, a supermarket that dispenses with the complete checkout phase from the shopping experience – clients just need to open the Amazon Go application, filter the QR code at the entryway scanner, get into the store, pick the things off the racks, and leave. Very simple! Amazon Go is a registration-free shopping, yet later on, we may even see contact-free shopping that takes out the actual association with on-shelf items. PROM Enterprise IT Solutions are helping this sector at a great pace.

The phase of the retail and FMCG cycle work on five fundamental stages – Purchase, Finance and Inventory, Sales, Warehouse, and Delivery. Innovation impacts each retail cycle in various manners, for example,


Advanced Supply Chain Management: 

Given the present COVID-19 situation, the worldwide exchange, trading, and supply chains are experiencing an irregular and huge stun. Basic food item retailers are managing a critical unavailable circumstance on many key items as customers hoover up provisions appear to be fundamental. As the capacity to oversee requests has never been this significant, executing multi-situation arranging and ongoing activities can assist organizations with dealing with the unique request and foresee the future stream.

Organizations should use large information investigation to change their inventory network activities. By utilizing large information, the unstructured continuous information can be transformed into experiences and anticipate interruptions. This permits organizations to have pertinent and significant data readily available to respond rapidly and concentrate on speaking with clients and providers successfully. Fortifying their worldwide production network can assist them with effectively keeping up business congruity post-COVID-19.

Distributed Manufacturing:

Worker security measures and social distancing are putting another degree of tension on manufacturers. Distributed Manufacturing has an enormous degree later on. A customary manufacturer typically utilizes, or own devoted plants to make a helpful production network for their customer. In any case, with dispersed assembling, organizations locate the best individuals to finish the item distantly where an in-person connection can be confined, higher work costs are counterbalanced, and hence saving time for delivery.

3D Printers:

Production network disturbances made by the COVID-19 could see organizations inclining intensely into added substance manufacturing that could prompt new adopters for 3D printing. In the forthcoming months, 3D printing could be the response for producers confronting deficiencies in parts. The current circumstance of a powerless production network framework can prompt the improvement of digital manufacturing driven by 3D printing innovation.

3D printing has a brilliant future that it can likewise be utilized in the space station to assist space travelers with making anything they required on the fly. For instance, envision if group individuals need some significant apparatuses, they simply need to print the instrument and use it. We may even see an all-out state based on the moon utilizing 3D printers.

Supply Chain Visibility (SCV):

Because of the lockdown, suppliers have incidentally stopped creation, and coordinations suppliers have no products to move. SCV (Supply Chain Visibility) likewise called Supply Chain Transparency assumes a significant part in understanding the effect of interruption post-COVID-19. It takes a start to finish perspective on stock where organizations can see the stock degrees of the two providers and clients from crude material makers to the retail location. SCV benefits organizations with improved organization nimbleness, upgraded store network flexibility, a decrease in stock conveying cost, and improved item detectability. The improvement activity permits organizations to give better experiences and broadcast constant stock data utilizing an organized convention. This causes the organization to rapidly distinguish the purposes behind creation stoppages and discover the reinforcement providers consequently forestalling store network interruptions and convey items on the schedule. To know more about how technology is helping FMCG and retail check out our blog How can Information Technology Contribute in FMCG Sector


Coronavirus flare-up hugely affects the retail business by making exceptional change and disengaged economies. Worldwide inventory chains needed straightforwardness and network. Blockchain gives a solitary wellspring of data about the items in a store network through a worldwide record. Every segment of the item has its entrance on the blockchain that gets followed additional time. Approved organizations could refresh their status progressively. The outcome where clients can follow each part back to its maker and can follow the inventory network right back to know where the crude materials came from. Organizations can utilize blockchain as a solitary wellspring of truth for their items. They can oversee and screen chances inside the store network and guarantee the nature of delivered parts.

Warehouse and Inventory

SCM Hyperloop:

As the current supply chain binds are hindered by the air, ocean, and land gridlock, the future extending markets anticipate that their deliveries should be finished in hours versus days with extraordinary unwavering quality. Utilizing SCM Hyperloop technology, high need merchandise, for example, clinical and medical supplies and new food can be delivered quickly with an expansion in the limit.

Artificial Intelligence (AI):

AI (Artificial Intelligence) keeps on being one of the greatest distinct advantages later on for stock administration. It predicts buyer interest, manages supplier backorders, and enhance stock levels. By utilizing AI, the unstructured continuous information can be transformed into experiences and anticipate interruptions. This permits organizations to have important and noteworthy data readily available to respond rapidly and concentrate on speaking with clients and providers successfully.


Smart Mirrors: 

Trail rooms are an unavoidable segment in buying apparel. A brilliant mirror, a touch-free gadget will be the pattern. The shrewd mirror gives a 360-degree perspective on how a piece of clothing looks on you. If clients need an untouchable audit, the mirror lets them email the clasp so they can send it to their companions and request the survey.

Augmented Reality (AR): 

Buyers, later on, will look for new ways for technology to streamline their lives and be easier to understand. Augmented reality frameworks assist individuals with perusing a retailer’s online page, watch the virtual inventory, select a product, and superimpose the thing to its expected location. Henceforth, a family can see precisely how an item would glance in their home without leaving anyplace.

Virtual Reality (VR): 

Even after the COVID-19, individuals will remain socially inaccessible. Technology can just bring them virtually close. Organizations will get unlimited freedoms by pulling in and carrying them to computer-generated reality. VR offers virtual visits and 3D displaying of things/items in all classifications that change the client’s shopping experience. It additionally causes clients to discover items quicker anyplace, any time with charming and intelligent encounters.

Digital Twin: 

A Digital Twin is a virtual portrayal of a physical device where information researchers can utilize the virtual model to concentrate before the products are manufactured and deployed. Digital twin incorporates AI, ML, and software analytics to make living computerized re-enactment models that update and change as their actual partners change. It helps in upgrading the cycle, decrease actual endeavours, keep up social distancing among laborers, and virtual interaction control.



Organizations with on-premise server farms are confronting difficulties in keeping up their traffic. This will constrain organizations to investigate cloud appropriation. Cloud computing is profoundly versatile, so an abrupt ascent in rush hour gridlock can’t upset the business stream. As the actual association is done being an adequate type of correspondence, an organization’s absolute monetary exchanges are dealt with in the cloud.

Digital Payments:

According to the examinations, money or cash notes can go about as a likely transporter of Covid19. The public authority has encouraged individuals to try not to utilize money close by to keep them from spreading. At the point when individuals quit visiting physical stores, numerous retailers have utilized the online business stage to benefit from this evolving pattern.



Drones are being utilized viably to battle COVID-19. They are the most secure approach to convey clinical supplies and transport tests from emergency clinics to labs. Drones can likewise be utilized in conveying staple goods, reconnaissance, broadcast, disinfectant splashing, temperature checks, etc.

The future of retail delivery is probably going to be reliant on drones. Drones offer quicker delivery, with no actual collaborations, and cost investment funds.


Coronavirus situation caused the world to acknowledge how intensely people depend on human connections to make things work. Retail and FMCG is reliant on human cooperations, the use of robots will be seen in different regions like cleaning, moving merchandise from racks, following, and examination of rack stock, last-mile conveyance. Robots are planned with computerized reasoning and are relied upon to assist retailers with reducing expenses and improve store activities.

Take away

The COVID-19, however, will build the appropriation of every one of these technological advancements. The more retail organizations look for clearness and receive advances, the more they will be prepared to confront difficulties ahead and give improved encounters to their clients. If you need any type of assistance regarding business IT solutions you can have so many agencies available in the market like CDN Solutions Group.

pearls of wisdom
Asmita Mishra.
Asmita Mishra.
Asmita Mishra is a Sr. Content Writer at Beyond Key, a Microsoft Gold Partner Company. With a passion for technology, Asmita loves to read and stay updated with the latest technology trends. She excels in crafting both technical and non-technical content. Her writing style is known for its clarity and simplicity, making complex subjects easy to grasp for readers.


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