The restaurant point-of-sale system acts as the central control center of any restaurant. POS controls and interfaces all the compartments in a restaurant on a daily basis.
It occurs throughout the day. In a restaurant, a variety of people interact with the POS system. These include the guests, management, and staff. In this post, we will highlight the essence of a restaurant POS and its various tasks.
The Restaurant POS System’s Interaction with the Staff
The POS system interacts with employees in the following ways;
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Staff’s tip reporting: The system captures cash tip, charge tip, and sales revenue data. All employees who received tips provide this data.
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Employee human resource: POS captures the personal data of all your workers.
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Staff scheduling: The point-of-sale system restricts unauthorized entries for your staff. Since there are some limited sections of your hotel, you get precise information on who sneaked in illegally.
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Workers’ punctuality: It captures the arrival and departure time data for your staff. You get current information on your employees’ punctuality.
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Staff reminders: Through it, you can send internal memorandums to your employees when organizing staff meetings.
POS Interaction with Guests
The restaurant POS system helps your guests to have a memorable dining experience. It offers them the following benefits;
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Visitors’ check preparation: It creates an accurate and detailed report on all orders. It incorporates all items purchased by displaying all authorized discounts. Besides, it also includes delivery fees, sales tax, and actual service charges.
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Guest payment: It includes cash, different credit cards, gift cards, house charges, hotel room expenses and the full payment process. It also helps in differentiating among numerous guests and payment types.
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Visitor reservations: They can be conducted within the point-of-sale restaurant system. Alternatively, they can be incorporated into an external internet provider’s reservation system. Modern POS systems have a waitlist function. It notifies guests that their reservation is complete through a beeper or a cell phone.
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Client order entry: The system captures your clients’ order details. It transmits the data to ideal preparation sites. Bartenders, counter staff, phone order takers, online orders, and server staff create these orders. .Guests key them on their PC or tablets.
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Customer rewarding: Some restaurants have loyalty programs. They can be installed in the POS system or by interfacing them to an internet provider. There are online based loyalty reward programs.
The Managerial Functions of a POS System
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Alerts: It alerts restaurant owners whenever there are excessive discounts, voids, and labor expenditure.
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Inventory management: Keeping track of stock records can be a daunting task.POS offers you an efficient way to perform menu item accounting, inventory and order control functions.
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Table management: The system eases clients’ time calculations, reporting, table and revenue availability.
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Accounting and report compilation: Through the restaurant POS system, you can recap your employees, menu items, and category. You can group them according to costs, departments, order and payment types.
Installing a POS system in a restaurant is a wise decision. It caters for its expenditure through the return investment calculator which estimates the time taken to complete its procurement process.
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David Brown is an ex-line cook who’s turned to tech back in 1999 – He loves helping companies find smarter, brighter ways to inject tech into everyday problems in the kitchen.